LUV MEDICAL

Effective 01/01/2009

Revised 03/01/2020


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Policy and Procedures



Guarantee:

We guarantee most products purchased up to 30 days from the date the order was shipped from us.

Products classified as "Clearance" or "Closeout" are non-returnable and non-cancelable after shipment. All Clearance and Closeout sales are final.

If you desire to return a product during the 30-day guarantee period, please contact us to get a “Return Authorization Number”.  Returns must be complete with all parts, accessories, manuals, etc.  Products with defects caused by misuse, accidents, negligence, or not reading and adhering to operating instructions are not covered under this policy.  We will issue a replacement product, or credit to your account for the price of the product - NO REFUNDS.  In addition, we will credit standard shipping costs for (i) Defective Products, (ii) Inaccurate Orders, or (iii) Lost Orders due to our error - NO EXCEPTIONS. 
Items with custom artwork and imprints are not returnable, unless the mistake is due to our error.


Return products must not be opened, used, altered in any way, and in saleable condition.  The products must be in the same condition as when we shipped it.  Please note that even if a Return Authorization Number is issued, a credit may not necessarily be given. A credit will not be given if items are returned to LuvMedical, the Manufacturer, or a LuvMedical Supply Partner have been opened or marked on in any way (pen, marker, sticker, etc.). Products that have torn packaging will not be accepted. Please repackage items carefully to prevent damage during shipping, and clearly label all case(s) prior to shipping.


For all product returns, including drop-shipments from LuvMedical manufacturers or supply partners, an inventory restocking fee of 30% will be charged.


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Addendum - Effective 09/22/2011. Products classified as "Special Order" are non-returnable and non-cancelable after shipment leaves LuvMedical or our supply partner's warehouse. Your order confirmation will note if product(s) ordered classify as "Special Order".


Addendum - Effective 10/20/2014. Products identified as Ebola virus related due to the Ebola emergency are non-returnable and non-cancelable after shipment leaves LuvMedical or our supply partner's warehouse.


Addendum - Effective 03/01/2020. Products identified as Coronavirus related due to the COVID-19 emergency (all disposable lab apparel, exam gloves, N95 respirators, disposable respiratory masks of all types, disinfectant cleaners, medical/lab equipment and supplies) are non-returnable and non-cancelable after shipment leaves LuvMedical or our supply partner's warehouse facility.




Warranties:

No warranties express or implied. LuvMedical is not a manufacturer. Manufacturers’ warranties, if any, as to compliance with regulatory authorities, are solely those of the manufacturers.

LuvMedical makes no warranties of any kind and disclaims all express warranties and any implied warranty of merchantability or fitness for a particular purpose.




Shipping (Third Party Billing):

By placing an order with LuvMedical using Third Party Billing - Bill Recipient, customer agrees to pay all shipping charges and fees; And agree to be charged back for such charges and fees if UPS or customer's designated carrier reverses shipping charges back to LuvMedical.




Payments:

Payments via PayPal, Visa, MasterCard, AMEX, and Discover credit cards are welcome. Business checks from financial institutions and/or banks based in the United States are also welcome (please allow up to 5 business days for check processing. A $38.00 return check fee will be applied to any check returned to our bank. Furthermore, purchases maybe allowed on an approved LuvMedical credit account if currently offered at this time (Terms: Net 30 days; 1.5% per month late fee; If applicable, buyer is responsible for all collection/attorney fees to collect any outstanding payments).




Privacy:

We recognize the sensitive nature of your personal information.  We want to protect your privacy at all times and have implemented the following privacy policy for our customers:

We will not sell, rent or trade your personal information to anyone or any organization.  We also believe that excessive, unsolicited email has no place in online business relationships.  LuvMedical uses email only to confirm orders or to contact you regarding other matters related specifically to your account.  We do not sell our email list to anyone for any reason including the purpose of soliciting business from you.

Payment transactions and customer financial information are submitted to us through our payment processor’s secure server protocol (SSL), or through a completed LuvMedical Credit Authorization Form. Credit card or check information will be kept confidential between LuvMedical and/or PayPal*, and the customer.

Should you have any questions regarding our privacy policy, please feel free and contact us at: 888.856.2681.



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